Marketing Director, EuroDNS: 4 proof points
Everything in the content done in this role. The product name links the page with the full text. All roles, the facts page.
| Role | Product | Situation | Task | Action | Result | Year | Skills |
|---|---|---|---|---|---|---|---|
| Marketing Director, EuroDNS | EuroDNS EuroDNS, an ICANN-accredited international domain registrar specialising in unusual domain extensions. Customers included MailChimp, Lotus F1 and Time Warner. | Four years of decline when Tom joined: traffic dropping, online sales down, a legacy website, and SEO damage left by a previous agency's black-hat work. | Turn it around. | Restructured the marketing department (four direct reports), implemented KPIs and rebooted every marketing channel including the website, in under 8 months. Remediated the black-hat SEO damage. Analysed user flow and redesigned the website and ecommerce funnels. Collected customer feedback and repositioned the product. Launched over 500 new domain extensions, repositioning dry domains with Creative Commons photography of the world. First provider to offer a free SSL certificate with every domain. | Decline reversed. Organic traffic doubled in 12 months. Bounce rate halved, from about 60% to about 30%. | Feb 2013 - Nov 2014 | turnaround, growth, conversion, SEO, funnels, KPIs, launch, marketing, ecommerce, domains, team leadership, international |
| Marketing Director, EuroDNS | EuroDNS EuroDNS marketing team, run from another country | Based in Copenhagen; the team of four in Luxembourg, visited every two weeks for three days. | Lead a turnaround team without being in the room most of the time. | Set a cadence: fortnightly face-to-face meetings, 1:1s and plenum discussions when in the office, then space to focus and get on with it in between. Available for ad-hoc calls but not hovering. | Structure without micromanagement: clarity on direction, autonomy on execution. It taught him to manage by outcomes rather than tasks, a habit kept since. | Feb 2013 - Nov 2014 | ways of working, turnaround, marketing, team leadership, remote, international |
| Marketing Director, EuroDNS | EuroDNS SEO remediation EuroDNS organic search | A previous agency had used black-hat SEO. The damage was part of why traffic had fallen for four years. | Repair the search footprint and get organic growth back. | Implemented remediation for the black-hat SEO damage, analysed user flow and redesigned the website and ecommerce funnels on the back of it. | Organic traffic doubled in 12 months. Bounce rate halved, from about 60% to about 30%. | Feb 2013 - Nov 2014 | turnaround, growth, conversion, SEO, funnels, KPIs, marketing, ecommerce, domains |
| Marketing Director, EuroDNS | EuroDNS domain extensions EuroDNS domain product range | A registrar whose edge was unusual domain extensions, selling them to a customer base that had been shrinking. Hundreds of new extensions were arriving in the market. | Reposition the product and give customers a reason to buy from EuroDNS rather than the giants. | Collected customer feedback and repositioned the product. Launched over 500 new domain extensions: where most registrars showed extensions as word art, EuroDNS showed .aq with a picture of icebergs, Creative Commons photography with the author credited, so a string of characters became a place. Rebooted the newsletter and built content marketing around it, including interviews with Rand Fishkin and the EFF. First provider to offer a free SSL certificate with every domain. | Part of the turnaround that reversed four years of decline in traffic and online sales. | Feb 2013 - Nov 2014 | turnaround, growth, conversion, SEO, launch, marketing, ecommerce, domains, team leadership, remote, international |